Thank you for joining the India's best company for software
solutions. We at Language Academy,(Language Academy, “we”, “us”) respect your
privacy and want you to understand how we collect, use, and share
data about you. This Privacy Policy covers our data collection
practices and describes your rights to access, correct, or restrict
our use of your personal data.
Unless we link to a different policy or state otherwise, this
Privacy Policy applies when you visit or use the Language Academy
website, mobile applications, APIs or related services (the
“Services”).
By using the Services, you agree to the terms of this Privacy
Policy.
You shouldn’t use the Services if you don’t agree with this Privacy
Policy or any other agreement that governs your use of the Services.
Table of Contents
1. What Data We Get
We collect certain data from you directly, like information you
enter yourself, data about your participation in courses, and data
from third-party platforms you connect with Language Academy. We
also collect some data automatically, like information about your
device and what parts of our Services you interact with or spend
time using.
1.1 Data You Provide to Us
We may collect different data from or about you depending on how you
use the Services. Below are some examples to help you better
understand the data we collect.
When you create an account and use the Services, including through a
third-party platform, we collect any data you provide directly,
including:
Account Data
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In order to use certain features (like enrolling in a course),
you need to create a user account. When you create or update
your account, we collect and store the data you provide, like
your email address, password, gender, and date of birth, and
assign you a unique identifying number (“Account Data”).
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Profile Data
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You can also choose to provide profile information like a
photo, headline, website link, social media profiles, or other
data. Your Profile Data will be publicly viewable by others.
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Shared Content
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Parts of the Services let you interact with other users or
share content publicly, including by posting reviews on a
course page, asking or answering questions, sending messages
to students or instructors, or posting photos or other work
you upload. Such shared content may be publicly viewable by
others depending on where it is posted.
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Course Data
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When you enroll in and take courses, we collect certain data
including which courses, assignments and quizzes you’ve
started and completed; your exchanges with instructors,
teaching assistants, and other students; and essays, answers
to questions, and other items submitted to satisfy course
requirements.
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Student Payment Data
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If you make purchases, we collect certain data about your
purchase (such as your name and zip code) as necessary to
process your order. You must provide certain payment and
billing data directly to our payment processing partners,
including your name, credit card information, billing address,
and zip code. For security, Language Academy does not collect
or store sensitive cardholder data, such as full credit card
numbers or card authentication data.
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Instructor Payment Data
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If you are an instructor, you can link your PayPal, Payoneer,
or other payment account to the Services to receive payments.
When you link a payment account, we collect and use certain
information, including your payment account email address,
account ID, physical address, or other data necessary for us
to send payments to your account. For security, Esquare
Infotech does not collect or store sensitive bank account
information. The collection, use, and disclosure of your
payment and billing data is subject to the privacy policy and
other terms of your payment account provider.
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Data About Your Accounts on Other Services
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We may obtain certain information through your social media
or other online accounts if they are connected to your
Language Academy account. If you login to Language Academy
via Facebook or another third-party platform or service, we
ask for your permission to access certain information about
that other account. For example, depending on the platform
or service we may collect your name, profile picture,
account ID number, login email address, location, physical
location of your access devices, gender, birthday, and list
of friends or contacts.
Those platforms and services make information available to
us through their APIs. The information we receive depends on
what information you (via your privacy settings) or the
platform or service decide to give us.
If you access or use our Services through a third-party
platform or service, or click on any third-party links, the
collection, use, and sharing of your data will also be
subject to the privacy policies and other agreements of that
third party.
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Sweepstakes, Promotions, and Surveys
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We may invite you to complete a survey or participate in a
promotion (like a contest, sweepstakes, or challenge), either
through the Services or a third-party platform. If you
participate, we will collect and store the data you provide as
part of participating, such as your name, email address, date
of birth, or phone number. That data is subject to this
Privacy Policy unless otherwise stated in the official rules
of the promotion or in another privacy policy. The data
collected will be used to administer the promotion or survey,
including for notifying winners and distributing rewards. To
receive a reward, you may be required to allow us to post some
of your information publicly (like on a winner’s page). Where
we use a third-party platform to administer a survey or
promotion, the third party’s privacy policy will apply.
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Communications and Support
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If you contact us for support or to report a problem or
concern (regardless of whether you have created an account),
we collect and store your contact information, messages, and
other data about you like your name, email address, location,
operating system, IP address, and any other data you provide
or that we collect through automated means (which we cover
below). We use this data to respond to you and research your
question or concern, in accordance with this Privacy Policy.
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The data listed above is stored by us and associated with your
account.
1.2 Data We Collect through Automated Means
When you access the Services (including browsing courses), we
collect certain data by automated means, including:
System Data
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Technical data about your computer or device, like your IP
address, device type, operating system type and version,
unique device identifiers, browser, browser language, domain
and other systems data, and platform types (“System Data”).
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Usage Data
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Usage statistics about your interactions with the Services,
including courses accessed, time spent on pages or the
Service, pages visited, features used, your search queries,
click data, date and time, and other data regarding your use
of the Services (“Usage Data”).
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Approximate Geographic Data
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An approximate geographic location, including information like
country, city, and geographic coordinates, calculated based on
your IP address.
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The data listed above is collected through the use of server log
files and tracking technologies, as detailed in the “Cookies and
Data Collection Tools” section below. It is stored by us and
associated with your account.
2. How We Get Data About You
We use tools like cookies, web beacons, analytics services, and
advertising providers to gather the data listed above. Some of
these tools offer you the ability to opt out of data collection.
2.1 Cookies and Data Collection Tools
Language Academy and service providers acting on our behalf (like
Google Analytics and third party advertisers) use server log files
and automated data collection tools like cookies, tags, scripts,
customized links, device or browser fingerprints, and web beacons
(together, “Data Collection Tools”) when you access
and use the Services. These Data Collection Tools automatically
track and collect certain System Data and Usage Data (as detailed in
Section 1) when you use the Services. In some cases, we tie data
gathered through those Data Collection Tools to other data that we
collect as described in this Privacy Policy.
We use cookies (small files that websites send to your device to
uniquely identify your browser or device or to store data in your
browser) for things like analyzing your use of the Services,
personalizing your experience, making it easier to log into the
Services, and recognizing you when you return. We use web beacons
(small objects that allow us to measure the actions of visitors and
users using the Services) for things like identifying whether a page
was visited, identifying whether an email was opened, and
advertising more efficiently by excluding current users from certain
promotional messages or identifying the source of a new mobile app
download.
Language Academy uses the following types of cookies:
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Preferences:
cookies that remember data about your browser and preferred
settings that affect the appearance and behavior of the Services
(like your preferred language).
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Security:
cookies used to enable you to log in and access the Services;
protect against fraudulent logins; and help detect and prevent
abuse or unauthorized use of your account.
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Functional:
cookies that store functional settings (like the volume level you
set for video playback).
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Session State:
cookies that track your interactions with the Services to help us
improve the Services and your browsing experience, remember your
login details, and enable processing of your course purchases.
These are strictly necessary for the Services to work properly, so
if you disable them then certain functionalities will break or be
unavailable.
You can set your web browser to alert you about attempts to place
cookies on your computer, limit the types of cookies you allow, or
refuse cookies altogether. If you do, you may not be able to use
some or all features of the Services, and your experience may be
different or less functional.
Some of the third-party partners who provide certain features on our
site may also use Local Storage Objects (also known as flash cookies
or LSOs) to collect and store data.
2.2 Analytics
We use third-party browser and mobile analytics services like Google
Analytics, Hotjar, and Intercom on the Services. These services use
Data Collection Tools to help us analyze your use of the Services,
including information like the third-party website you arrive from,
how often you visit, events within the Services, usage and
performance data, and where the application was downloaded from. We
use this data to improve the Services, better understand how the
Services perform on different devices, and provide information that
may be of interest to you.
2.3 Online Advertising
We use third-party advertising services like Taboola, Facebook,
Google’s ad services, and other ad networks and ad servers to
deliver advertising about our Services on other websites and
applications you use. The ads may be based on things we know about
you, like your Usage Data and System Data (as detailed in Section
1), and things that these ad service providers know about you based
on their tracking data. The ads can be based on your recent activity
or activity over time and across other sites and services, and may
be tailored to your interests.
Depending on the types of advertising services we use, they may
place cookies or other tracking technologies on your computer,
phone, or other device to collect data about your use of our
Services, and may access those tracking technologies in order to
serve these tailored advertisements to you. To help deliver tailored
advertising, we may provide these service providers with a hashed,
anonymized version of your email address (in a non-human-readable
form) and content that you share publicly on the Services.
When using mobile applications you may also receive tailored in-app
advertisements. Apple iOS, Android OS, and Microsoft Windows each
provide their own instructions on how to control in-app tailored
advertising. For other devices and operating systems, you should
review your privacy settings or contact your platform operator.
3. What We Use Your Data For
We use your data to do things like provide our Services,
communicate with you, troubleshoot issues, secure against fraud
and abuse, improve and update our Services, analyze how people use
our Services, serve personalized advertising, and as required by
law or necessary for safety and integrity.
We use the data we collect through your use of the Services to:
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Provide and administer the Services, including to display
customized content and facilitate communication with other users;
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Process your requests and orders for courses, products, specific
services, information, or features;
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Communicate with you about your account by:
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Responding to your questions and concerns;
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Sending you administrative messages and information, including
messages from instructors and teaching assistants,
notifications about changes to our Service, and updates to our
agreements;
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Sending you information and in-app messages about your
progress in courses, rewards programs, new services, new
features, promotions, newsletters, and other available courses
(which you can opt out of at any time);
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Sending push notifications to your wireless device to provide
updates and other relevant messages (which you can manage from
the “options” or “settings” page of the mobile app);
- Manage your account preferences;
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Facilitate the Services’ technical functioning, including
troubleshooting and resolving issues, securing the Services, and
preventing fraud and abuse;
- Solicit feedback from users;
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Market and administer surveys and promotions administered or
sponsored by Language Academy;
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Learn more about you by linking your data with additional data
through third-party data providers or analyzing the data with the
help of analytics service providers;
- Identify unique users across devices;
- Tailor advertisements across devices;
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Improve our Services and develop new products, services, and
features;
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Analyze trends and traffic, track purchases, and track usage data;
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Advertise the Services on third-party websites and applications;
- As required or permitted by law; or
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As we, in our sole discretion, otherwise determine to be necessary
to ensure the safety or integrity of our users, employees, third
parties, the public, or our Services.
4. Who We Share Your Data With
We share certain data about you with instructors, other students,
companies performing services for us, our business partners,
analytics and data enrichment providers, your social media
providers, companies helping us run promotions and surveys, and
advertising companies who help us promote our Services. We may
also share your data as needed for security, legal compliance, or
as part of a corporate restructuring. Lastly, we can share data in
other ways if it is aggregated or de-identified or if we get your
consent.
We may share your data with third parties under the following
circumstances or as otherwise described in this Privacy Policy:
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With Your Instructors:
We share data that we have about you (except your email address)
with instructors or teaching assistants for courses you enroll in
or request information about, so they can improve their courses
for you and other students. This data may include things like your
city, country, browser language, operating system, device
settings, the site that brought you to Language Academy, and your
activities on Language Academy. If we collect additional data
about you (like age or gender), we may share that too. We will not
share your email address with instructors or teaching assistants.
We also enable our instructors to implement Google Analytics on
their course pages to track sources of traffic to their courses
and optimize their course pages.
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With Other Students and Instructors:
Depending on your settings, your shared content and profile data
may be publicly viewable, including to other students and
instructors. If you ask a question to an instructor or teaching
assistant, your information (including your name) may also be
publicly viewable by other users depending on your settings.
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With Service Providers, Contractors, and Agents:
We share your data with third-party companies who perform services
on our behalf, like payment processing, data analysis, marketing
and advertising services (including retargeted advertising), email
and hosting services, and customer services and support. These
service providers may access your personal data and are required
to use it solely as we direct, to provide our requested service.
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With Business Partners:
We have agreements with other websites and platforms to distribute
our Services and drive traffic to Language Academy. For example,
we work with Benesse in Japan. Depending on your location, we may
share your data with these partners.
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With Analytics and Data Enrichment Services:
As part of our use of third-party analytics tools like Google
Analytics and data enrichment services like Clearbit, we share
certain contact information, Account Data, System Data, Usage Data
(as detailed in Section 1), or de-identified data as needed.
De-identified data means data where we’ve removed things like your
name and email address and replaced it with a token ID. This
allows these providers to provide analytics services or match your
data with publicly-available database information (including
contact and social information from other sources). We do this to
communicate with you in a more effective and customized manner.
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To Power Social Media Features:
The social media features in the Services (like the Facebook Like
button) may allow the third-party social media provider to collect
things like your IP address and which page of the Services you’re
visiting, and to set a cookie to enable the feature. Your
interactions with these features are governed by the third-party
company’s privacy policy.
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To Administer Promotions and Surveys:
we may share your data as necessary to administer, market, or
sponsor promotions and surveys you choose to participate in, as
required by applicable law (like to provide a winners list or make
required filings), or in accordance with the rules of the
promotion or survey.
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For Advertising:
If we decide to offer advertising in the future, we may use and
share certain System Data and Usage Data with third-party
advertisers and networks to show general demographic and
preference information among our users. We may also allow
advertisers to collect System Data through Data Collection Tools
(as detailed in Section 2.1), and to use this data to offer you
targeted ad delivery to personalize your user experience (through
behavioral advertising) and undertake web analytics. Advertisers
may also share with us the data they collect about you. To learn
more or opt out from participating ad networks’ behavioral
advertising, see Section 6.1 (Your Choices About the Use of Your
Data) below. Note that if you opt out, you’ll continue to be
served generic ads.
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For Security and Legal Compliance:
We may disclose your data to third parties if we (in our sole
discretion) have a good faith belief that the disclosure is:
- Permitted or required by law;
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Requested as part of a judicial, governmental, or legal inquiry,
order, or proceeding;
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Reasonably necessary as part of a valid subpoena, warrant, or
other legally-valid request;
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Reasonably necessary to enforce our Terms of Use, Privacy
Policy, and other legal agreements;
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Required to detect, prevent, or address fraud, abuse, misuse,
potential violations of law (or rule or regulation), or security
or technical issues; or
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Reasonably necessary in our discretion to protect against
imminent harm to the rights, property, or safety of Esquare
Infotech, our users, employees, members of the public, or our
Services.
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We may also disclose data about you to our auditors and legal
advisors in order to assess our disclosure obligations and
rights under this Privacy Policy.
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During a Change in Control:
If Language Academy undergoes a business transaction like a
merger, acquisition, corporate divestiture, or dissolution
(including bankruptcy), or a sale of all or some of its assets, we
may share, disclose, or transfer all of your data to the successor
organization during such transition or in contemplation of a
transition (including during due diligence).
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After Aggregation/De-identification:
we can disclose or use aggregate or de-identified data for any
purpose.
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With Your Permission:
with your consent, we may share data to third parties outside the
scope of this Privacy Policy.
5. Security
We use appropriate security based on the type and sensitivity of
data being stored. As with any internet-enabled system, there is
always a risk of unauthorized access, so it’s important to protect
your password and to contact us if you suspect any unauthorized
access to your account.
Language Academy takes appropriate security measures to protect
against unauthorized access, alteration, disclosure, or destruction
of your personal data that we collect and store. These measures vary
based on the type and sensitivity of the data. Unfortunately,
however, no system can be 100% secured, so we cannot guarantee that
communications between you and Language Academy, the Services, or
any information provided to us in connection with the data we
collect through the Services will be free from unauthorized access
by third parties. Your password is an important part of our security
system, and it is your responsibility to protect it. You should not
share your password with any third party, and if you believe your
password or account has been compromised, you should change it
immediately and contact
sunder@esquareinfotech.com
with any concerns.
6. Your Rights
You have certain rights around the use of your data, including the
ability to opt out of promotional emails, cookies, and collection
of your data by certain analytics providers. You can update or
terminate your account from within our Services, and can also
contact us for individual rights requests about your personal
data. Parents who believe we’ve unintentionally collected personal
data about their underage child should contact us for help
deleting that information.
6.1 Your Choices About the Use of Your Data
You can choose not to provide certain data to us, but you may not be
able to use certain features of the Services.
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To stop receiving promotional communications from us, you can opt
out by using the unsubscribe mechanism in the promotional
communication you receive or by changing the email preferences in
your account. Note that regardless of your email preference
settings, we will send you transactional and relationship messages
regarding the Services, including administrative confirmations,
order confirmations, important updates about the Services, and
notices about our policies.
7. Jurisdiction-Specific Rules
If you live in California, you have certain rights to request
information. Users outside of the United States should note that
we transfer data to the US and other areas outside of the European
Economic Area.
7.1 Users in India
If you are a India resident, you have the right to request certain
details about what personal information we share with third parties
for those third parties’ direct marketing purposes. To submit your
request, send an email to
sunder@esquareinfotech.com
with the phrase “India Shine the Light” and include your mailing
address, state of residence, and email address.
Since the internet industry is still working on Do Not Track
standards, solutions, and implementations, we do not currently
recognize or respond to browser-initiated Do Not Track signals.
8. Updates & Contact Info
When we make a material change to this policy, we’ll notify users
via email, in-product notice, or another mechanism required by
law. Changes become effective the day they’re posted. Please
contact us via email or postal mail with any questions, concerns,
or disputes.
8.1 Modifications to This Privacy Policy
From time to time, we may update this Privacy Policy. If we make any
material change to it, we will notify you via email, through a
notification posted on the Services, or as required by applicable
law. We will also include a summary of the key changes. Unless
stated otherwise, modifications will become effective on the day
they are posted.
Updates & Contact Info
From time to time, we may update this Cookie Policy. If we do, we’ll
notify you by posting the policy on our site with a new effective
date. If we make any material changes, we’ll take reasonable steps
to notify you in advance of the planned change.
If you have any questions about our use of cookies, please email us
at
sunder@esquareinfotech.com.